Refund policy

Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

We cannot accept any returns from products in the following categories:
Inflatables & Toys
Electronic / Electrical items such as Fuses, Relays, breakers, sensors, heaters, capacitors, transformers, circuit boards, spa control packs, ozone / UV systems, keypads, thermostats, pressure switches
LED lights, LED light controllers, and light bulbs
Consumable goods such as chemicals, liquids, tablets, or granules used to balance and maintain pool or hot tub water, spa fragrances, etc
All Glue, Sealants, and Silicone
Items noted as Clearance, Final Sale, or Overstocked
Unique or custom order parts such as hot tub covers, 3” plumbing
Items that have been removed from their original packaging, assembled, installed, used, or modified
Any items marked as non-returnable on the product page
Any individual part(s) removed from a kit, bundle, or a factory assembled product
Any product received as a warranty replacement
If you would like to make a return request, please contact us with your order number, the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will help you as soon as possible with the following steps!

Items shipped back without contacting us for a return authorization (RMA) will be refused at the warehouse. Please get in touch with us before sending any items to ensure a smooth return process.

Are there restocking fees?
Most returns have no restocking fees with the following exceptions: Pool cleaners that qualify for a return are subjected to a 10% restocking fee. Shipments returned to us due to an incorrect address or failure to pick up the package will be automatically canceled and refunded, with fewer shipping charges when they are received back. Shipments returned due to delivery refusal or return to sender are subject to a 25% (minimum $25.00) restocking and handling fee. Shipping charges are not refundable. All returns, refunds, and restocking fees are at the discretion of Diy Part Center Inc on a case-by-case basis.

Have an issue with your order?
If any items in your order were received damaged, incorrect, or missing, please let us know within 2 business days from delivery so we can help sort it out. Any concerns with the quality of any products must be reported within five business days from delivery. In most cases we will require a picture of the issue, please contact us as soon as possible.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account. 
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please get in touch with us at 
orders@diypartcenter.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at orders@diypartcenter.com.

Shipping 
To return your product, you should mail your product to Diy Part Center Inc, 171 Oarwood Pl Spring, Texas.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.