DIY Part Center Inc. — Return & Refund Policy

30-Day Return Policy

DIY Part Center Inc. accepts returns on eligible merchandise within 30 calendar days of delivery.

To qualify for a refund, items must be unused, uninstalled, unaltered, undamaged, and returned in their original packaging with all included parts, accessories, and instructions.

All returns require authorization and are subject to inspection before a refund is issued.

Non-Returnable Items

The following products are not eligible for standard returns:

• Inflatables and toys.

• Electrical and electronic components, including fuses, relays, breakers, sensors, heaters, capacitors, transformers, circuit boards, spa control packs, ozone/UV systems, keypads, thermostats, and pressure switches.

• LED lights, LED controllers, and light bulbs.

• Pool and spa chemicals, liquids, tablets, granules, fragrances, and other consumables.

• Glue, sealants, and silicone products.

• Clearance and Final Sale merchandise.

• Custom-made or special-order items, including hot tub covers and specialized plumbing components.

• Products removed from their original packaging, installed, assembled, modified, or used.

• Products marked non-returnable on their product pages.

• Individual components removed from kits, bundles, or factory-assembled products.

• Warranty replacement merchandise.

These exclusions do not override applicable consumer protection laws or remedies for defective or incorrectly supplied products.

Damaged, Incorrect, or Missing Items

Customers must report shipping damage, incorrect merchandise, missing items, or order discrepancies within 7 calendar days of delivery under our standard reporting procedure.

Please provide your order number, a description of the issue, and photographs of the product, packaging, and shipping label when requested.

For verified shipping damage, defective-on-arrival merchandise, or errors made by DIY Part Center, we will provide an appropriate resolution, including a prepaid return label when a return is required.

The 7-day reporting requirement does not limit rights or remedies provided by applicable law.

Return Shipping Costs

DIY Part Center pays return shipping when:

• We shipped an incorrect item.

• Merchandise arrived damaged and the claim is verified.

• Merchandise arrived defective and qualifies for a seller-paid return.

The customer pays return shipping when:

• The wrong item was ordered.

• The customer changed their mind.

• The customer found a lower price elsewhere.

• The item is no longer needed.

• The customer ordered the incorrect size, model, or part number.

Customer-paid returns must be shipped using a trackable shipping service.

Original shipping and expedited shipping charges are generally non-refundable for buyer-remorse returns, subject to applicable law.

Installed, Used, or Damaged Returns

Merchandise that has been installed, used, modified, contaminated, or damaged by the customer is not eligible for a refund under our standard return policy.

All returned products are inspected upon arrival.

If merchandise fails inspection, the customer will be notified, and no refund will be issued unless required by applicable law.

An approved return authorization does not guarantee a refund.

How to Request a Return

Customers may submit return requests through their DIY Part Center Shopify customer account.

1. Sign in to your customer account.

2. Locate the order.

3. Select the item you wish to return.

4. Choose the return reason.

5. Submit the request for review.

Customers may also contact [email protected] for assistance.

Do not return merchandise without prior authorization. Do not ship returns directly to the manufacturer.

Restocking Fees

Most eligible returns have no restocking fee.

Exceptions may include:

• Eligible pool cleaners: 10% restocking fee when disclosed and applicable.

• Refused deliveries or return-to-sender shipments: up to 25%, with a $25 minimum, when disclosed and legally permitted.

• Undeliverable shipments caused by an incorrect customer address or failure to collect a package: applicable shipping and handling charges may be deducted when permitted.

Any applicable charges will be assessed in accordance with applicable law and terms disclosed at purchase.

Refund Processing

Once returned merchandise is received, we will inspect it and notify the customer whether the refund has been approved or denied.

Approved refunds are issued to the original payment method, generally within 7 business days after inspection, subject to applicable legal deadlines.

Additional processing time may be required by your bank or payment provider.

No refund will be issued for merchandise that fails our return eligibility requirements, except where otherwise required by law.

Exchanges and Replacements

Exchanges are sub