Returns: You have 30 days to return your purchase for any reason and you have 14 days to report a damaged purchase or not as described please return the item in the original package and make sure it is protected so as not to be damaged while shipping insure the item as necessary as you are responsible till we receive it. You are responsible for return shipping costs unless otherwise you are instructed that we will be providing you with a prepaid label. We need to receive the item no later than 15 days from the date of this email as soon as we receive the item and inspect if it meets our return policy you will be refunded per our refund policy. NOTE: If the item is damaged has been used or we can not resell or you send back an item we did not sell to you or the purchase is returned late. You may be charged a restocking fee for up to 50% of the cost or a return can be denied per our policy. If we pay your return shipping for other than if the item is being returned as defective or damaged we will deduct shipping from your purchase amount. Return to DIY Part Center 4262 E Maplewood Ct Gilbert Arizona 85297
If the item is being returned because the claim is the item is defective or damaged once we receive the item and it is tested and or checked for damage and the item is found to be defective and damage was not caused by improper use we will credit your account or resend a replacement who pays for shipping will be determined at that time if you what a replacement and want a replacement faster you must reorder and pay for it then we will credit return after we receive and inspect return.
Spa Covers, Chemicals, Paint, and other "Custom" orders are not refundable; please call for details.
Shipping and Handling charges are non-refundable.
Note: we will not accept returns that have postage due these will be returned back to you from the shipping company. Please do not add signature required as this will delay your refund as we only pick up packages with signature required once a week your tracking information should tell you in most cases when we receive your return.
If you are returning an item because it was a lower cost somewhere else and the item we send you is an OEM part which is from the manufacturer please follow the directions for this return.
[Important]: If the item you received is an OEM part from the manufacturer the part that you have purchased from a different location may be an aftermarket part. So as not to confuse our part with the other we ask you to return our unopened OEM part in its original package if the item is open or the part is not what we had sent you per our policy we can deny the return or deduct up to 50% of the cost as a restocking fee or in this case we would have to dispose of part. If the item is unopened in its original package nothing to worry about you will receive a full refund thank you for your understanding Sam
All items being returned not as described must describe what is not as described This must be a critical part of the description example wrong color, wrong size, and a different picture of an item than what you received. These returns will not be honored as not as described if it doesn't meet these criteria and the buyer will pay for return shipping.
Please do not return items that have not been authorized to be returned as we are unable in some cases to refund items after 30 days You will be responsible for providing a returned prepaid label.
We offer returns up to 30 days after you receive your product. Before you ship your product back read and follow the return instructions provided.